September 2013

What’s New · New Pay-to-Print System

Over the next two week, we're going to be rolling out a convenient new method for paying for your prints in Library agencies.

How it Works

When you’re ready to print something, select print from the computer as you normally would, then:

  • Add money to your account using either the copier or print release station
  • Release your print at the print release station
  • The cost of the print will be deducted from your account and you are finished!

Need more help? Ask a staff member!

Frequently Asked Questions About our New Pay to Print System

How do I transfer the value on a card to the virtual account?
Staff will be able to read the value stored on your library card or venda card. That value will be added to your virtual account that can be accessed on the system.
Will I still be able to use a guest pass to access the public computers and request my printouts?
Guest passes will still be available for accessing the computers, making PC reservations, and making printouts.
Will the machine give me change?
If you use cash/coins too request a printout or make a copy, you will have the option to have change made during that transaction. Funds added to your account will remain on your account until used for photocopies or print jobs and cannot be refunded.
I accidentally put too much money on my account, can I get some back?
Funds added to your account will remain on your account until used for photocopies or print jobs and cannot be refunded.
Can I get money off of my account if I am moving away from the area?
Funds added to your account will remain on your account until used for photocopies or print jobs and cannot be refunded.
Can I pay library fines with money on the account?
At this time, the account is available only for print jobs and photocopies.
Is there a timeout when using the new system?
Once you enter your card number and PIN and begin your transaction, there is not a timeout. You will have to press the “I’m Finished” button to exit the transaction.
Can I use my username to make printouts and add value to my account?
At this time, the Username functionality is not compatible with Envisionware or the SAM pay for print software.

Implementation Schedule

The new Pay to Print software will be installed on library agency computers on the following dates:

  • September 16: Main Library and Anderson Branch
  • September 17: Avondale, Clifton, Corryville, Price Hill, and Blue Ash Branches
  • September 18: Main Library, West End, Walnut Hills, Bond Hill, Deer Park, and College Hill Branches
  • September 20: Hyde Park, Loveland, Madisonville, Green Township, and Delhi Township Branches
  • September 23: Sharonville, Mt.Washington, Oakley, Pleasant Ridge, and Groesbeck Branches
  • September 24: Reading, St.Bernard, Cheviot, Harrison, and Madeira Branches
  • September 25: Covedale, Elmwood Place, Forest Park, Greenhills, and North Central Branches
  • September 26: Miami Township, Monfort Heights, Mt.Healthy, Northside, and Wyoming Branches
  • September 27: Mariemont, Westwood, and Symmes Township Branch

Please note, this schedule is subject to change.