New Arrivals · Business

March 27, 2015
These titles were recently added to the collection of the Public Library of Cincinnati and Hamilton County.

Work rules! : insights from inside Google that will transform how you live and lead

March 26, 2015
Bock, Laszlo.
New York : Twelve, 2015.
viii, 406 pages : illustrations ; 24 cm
"'We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing.' So says Laszlo Bock, head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of WORK RULES!, a compelling and surprisingly playful manifesto with the potential to change how we work and live. Drawing on the latest research in behavioral economics and with a profound grasp of human psychology, Bock also provides teaching examples from a range of industries -- including companies that are household names but hideous places to work, and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into delightfully counterintuitive principles that are easy to put into action, whether you're a team of one or a team of thousands. Cleaving the knot of conventional management, some lessons from WORK RULES! include: Take away managers' power over employees Learn from your best employees - and your worst Only hire people who are smarter than you are, no matter how long it takes to find them Pay unfairly (it's fairer!) Don't trust your gut: use data to predict and shape the future Default to open: be transparent, and welcome feedback If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough WORK RULES! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do. "-- Provided by publisher.

Rebuilding empires : how Best Buy and other retailers are transforming and competing in the digital age of retailing

March 24, 2015
Lee, Thomas, author.
New York, NY : Palgrave Macmillan, 2014.
v, 234 pages ; 25 cm
Machine generated contents note: pt. I The Past -- 1. Everything Must Go -- 2. Cheap Chic -- 3. The Burning Platform -- 4. "I Hope I Wake Up Smarter" -- pt. II The Present and Future -- 5. Walk Before You Can Run -- 6. Room to Roam -- 7. "Fire a Lot of Bullets" -- 8. Jumbotron -- 9. Valentine's Day Surprise.
"Rebuilding Empires examines, through retail giants Best Buy and Target, how big box chains are constructing a new future by utilizing mobile devices, social media, and the Internet, the same technologies that once pushed them to the brink of irrelevance. This book features interviews with industry leaders and experts, including Best Buy CEO Hubert Joly, chief financial officer Sharon McCollam, Target chief marketing officer Jeff Jones, and several other key players in both companies. Bricks and mortar retailing is not dead, and Best Buy shows others how to capitalize on their own physical spaces. Lee shows how showrooming is an asset rather than a liability, how physical space and online space are complementary, and how others can learn from Best Buy's innovations including the Geek Squad, stores within stores, and creating non-traditional partnerships. In a readable narrative format, journalist Thomas Lee explores how the world's largest consumer electronics retailer is redefining what it truly means to be a "Best Buy" in the age of online retailing"-- Provided by publisher.

The leadership handbook : 26 critical lessons every leader needs

March 24, 2015
Maxwell, John C., 1947- author.
xi, 256 pages ; 23 cm
Originally published as Leadership gold, 2008.

QuickBooks 2015 : the missing manual

March 19, 2015
Biafore, Bonnie, author.
xxvii, 772 pages : black and white illustrations ; 24 cm.
Includes index.
"The official Intuit guide"--Cover.

Wiser : getting beyond groupthink to make groups smarter

March 17, 2015
Sunstein, Cass R., author.
vi, 252 pages ; 22 cm
From high hopes to fiascos -- Amplifying errors -- Cascades -- Group polarization -- "What everybody knows" -- Eight ways to reduce failures -- A framework for improvement : identifying and selecting solutions -- When are crowds wise? -- How to harness experts -- Tips for using tournaments -- Prediction markets -- Asking the public -- "One ball" -- Conclusion: The bright future.
"We've all been involved in group decisions--and they're hard. And they often turn out badly. Why? Many blame bad decisions on 'groupthink' without a clear idea of what that term really means. Now, Nudge coauthor Cass Sunstein and leading decision-making scholar Reid Hastie shed light on the specifics of why and how group decisions go wrong--and offer tactics and lessons to help leaders avoid the pitfalls and reach better outcomes"--Dust jacket flap.

Be the captain of your career : a new approach to career planning and advancement

March 16, 2015
Molisani, Jack, author.
Pasadena, CA : Precision Wordage Press, 2014.
vi, 147 pages ; 23 cm.

Rising to power : the journey of exceptional executives

March 16, 2015
Carucci, Ron A., author.
xxvi, 267 pages : illustrations ; 24 cm
Introduction : Wing walking : an executive's sudden rise to power -- section I. Ascend -- 1. Altitude sickness : acclimatizing to the realities of executive leadership -- 2. Distinguishing your organization's different altitudes : transitioning to the strategic system -- section II. Adjust -- 3. Planning your shift to the strategic system : separating from what you left behind -- 4. Altitudinal distortions : how you and the world look different from up here -- section III. Assert -- 5. Executive power : perversions, abuses, and the greater good -- 6. Managing expectations : translating chronic failure and unrealistic demands into kept promises -- section IV. Affect -- 7. The exceptional executive : powerful leadership in action -- 8. Powerful organizations that build exceptional executives : the systematic levers of breadth, context, choice, and connection -- Epilogue : controlled burns : committing to your rise by leaving behind what got you here to create something exceptional.
Failure rates among transitioning executives are too high; many new executives say their organization did not adequately prepare them for the executive office. Carucci and Hansen guide you on a predictable journey of ascent, through the transitional moments and issues most common in executive failure. They offer a new approach that will increase your odds of success.

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand

March 13, 2015
McDonald, Kelly, 1961-
New York : John Wiley & Sons, Inc., [2013]
ix, 197 pages : illustrations ; 24 cm
Includes index.
How tweaking the customer experience grows your business -- Technology armed consumers with mighty big bullets -- The purchase funnel : understanding the customer experience from top to bottom -- We're not "one size fits all" anymore -- How to think like people not like you -- How to build social media into the customer experience -- Your employees may kill your business, unless they know how to serve customers who aren't like them -- Seven principles for creating a customer experience for people not like you -- Matures, boomers, Gen X, Gen Y, and Gen Z -- Women and families -- Hispanics/Latinos -- Serving different racial and ethnic communities -- Gay, lesbian, bisexual, and transgendered customers.
Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.

Blue ocean strategy : how to create uncontested market space and make the competition irrelevant

March 13, 2015
Kim, W. Chan, author.
Boston, Massachusetts : Harvard Business Review Press, [2015]
xxviii, 287 pages : illustrations ; 25 cm
"With a new preface, fresh chapters, and updated case studies"--Back of jacket.
Creating blue oceans -- Analytical tools and frameworks -- Reconstruct market boundaries -- Focus on the big picture, not the numbers -- Reach beyond existing demand -- Get the strategic sequence right -- Overcome key organizational hurdles -- Build execution into strategy -- Align value, profit, and people propositions -- Renew blue oceans -- Avoid red ocean traps.
"Presents a systematic approach to making the competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans."Book jacket

Entrepreneurship for the rest of us : how to create innovation and opportunity everywhere

March 11, 2015
Brown, Paul B.
Brookline, MA : Bibliomotion, 2015.
163 pages ; 24 cm
"Today when the competition, technology, and the economy are evolving faster than ever before, organizations and the people like us who work in them need a proven approach to help us adapt-and succeed. The key, according to Paul B. Brown, is to think like an entrepreneur, no matter what your position or industry. What works for the most successful entrepreneurs will work for us, Brown argues, whether we want to stay employed working for someone else or are thinking of going off on our own. Based on extensive research, Entrepreneurship for the Rest of Us reveals the best practices of the most successful entrepreneurs, those who are adept at continually innovating and seeing opportunity where others do not. They do that by following a rigid approach. For example: They never start with a new idea, but by trying to solve a market need. Financing is an afterthought. They get started with the resources at hand (not only does that allow them to move quickly, if things don't work out, they are not out much). Perfect is the enemy of good, it is much more important to get out into the marketplace with a prototype than to keep fiddling with what you have. In short, the entrepreneurial mindset is a protection against economic uncertainty, and Brown's goal is to spread that thinking to individuals and large organizations alike. Though of course we won't all start or run our own companies, we need to learn to think like entrepreneurs so that when uncertainty hits, as it will again and again, individuals and companies will be better prepared to not only survive but win"-- Provided by publisher.

Make it matter : how managers can motivate by creating meaning

March 10, 2015
Mautz, Scott.
New York : AMACOM -- American Management Association, 2015.
250 pages : illustrations ; 24 cm
Introduction -- Definition -- Why meaning matters -- The markers of meaning -- Direction -- The potency of purpose -- The lighthouse of legacy -- Discovery -- Learning and personal growth -- Meaningful decision making and influence -- Devotion -- Cultures of consequence -- Meaning-making leadership -- Cutting off corrosive behaviors -- Diligence -- A plan to make it matter -- Index.

Data-ism : the revolution transforming decision making, consumer behavior, and almost everything else

March 4, 2015
Lohr, Steve.
New York, NY : HarperCollins Publishers, [2015]
xi, 239 pages ; 24 cm

The confidence myth : why women undervalue their skills and how to get over it

February 27, 2015
Lerner, Helene, 1946-
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
vii, 132 pages ; 22 cm
Transform fear by stepping up -- Lead with presence -- Win with honest feedback -- Create power parameters -- Stand out and attract sponsors -- Trust your inner compass.

Winning answers to 500 interview questions

February 25, 2015
Margolin, Lavie.
520 pages ; 23 cm
"Interviewing is a high stakes game. If you are getting interviews but not the job, you have to improve your ability to interview. Prepare yourself to answer any interview question with a response that makes the reason the company should hire you. Winning Answers to 500 Interview Questions will teach you how to become a more confident interviewer. Not only will you have an answer prepared for interview questions before they are even asked, you will also truly understand why they are being asked and how to answer them best."--Back cover.

Future smart : managing the game-changing trends that will transform your world

February 20, 2015
Canton, James, 1951- author.
Boston, MA : Da Capo Press, a member of the Perseus Books Group, [2015]
xv, 378 pages ; 24 cm
Includes index.
"Details the key changes--in health and medicine, technology and communication, the global economy, the earth's climate, energy, and business--that every person, company, and government must understand in order to not only adapt accordingly but thrive in the coming decades. Going beyond prediction, Canton shows readers how to get 'future-smart' with strategic steps they can take today to navigate tomorrow successfully"-- Provided by publisher.

Listful thinking : using lists to be more productive, successful and less stressed

February 19, 2015
Rizzo, Paula.
Berkeley, California : Viva Editions, 2015.
xx, 155 pages ; 21 cm
"What do Madonna, Martha Stewart, John Lennon, Ellen DeGeneres, Ben Franklin, Ronald Reagan, Leonardo da Vinci, Thomas Edison, and Johnny Cash have in common? Each is (or was) a list maker. These successful people, along with CEOs and successful entrepreneurs, all use lists to keep track of their ideas, thoughts, and tasks. Finding enough hours in the day to get everything accomplished and allow for some downtime can be a struggle. It's no wonder so many of us are stressed, overextended, and exhausted. More than half of all American employees feel overwhelmed, according to a study by the nonprofit Family and Work Institute. For the 54 percent of us who feel like we're chasing our own tails, Listful Thinking is here to prove that it doesn't have to be that way. You can still find time to relax, read a good book, and do the things you love. Listful Thinking is the book that will give readers their lives back with indispensible tips on saving time, getting organized, improving productivity, saving money, and reducing stress"-- Provided by publisher.

Salesdogs : you don't have to be an attack dog to explode your income

February 16, 2015
Singer, Blair.
Minden, NV : BZK Press, 2012.
xv, 213 p. : ill. ; 23 cm.
Are you a SalesDog? -- Why SalesDogs? (SalesDogs and salespeople) -- Identifying the breed -- Big dogs -- The right pooch for the right prey! -- Strengths of the breeds -- Play to your strength -- SuperMutt conditioning -- Managing the kennel: SalesDog ground rules -- Dogged belief: four mindsets of champion SalesDogs -- Training for the hunt: five critical skills for SalesDog success -- Managing SalesDog emotions -- What keeps them coming back? Untold secrets of handling objections and rejections -- Guard dogs and pigs -- The hunt! The "dog-doo-doo-simple" SalesDog cycle -- Whose fire hydrant is this anyway? Secrets of territory management -- Stay out of the pound: career progression for SalesDogs -- Dogs just "do it" -- So what kind of SalesDog are you anyway?
The author presents his advice and techniques for developing personal salesmanship skills. Sales is the life blood of every business, and its secrets are the keys to getting what you want in all areas of your life-- personally and professionally.

Fail fast or win big : the start-up plan for starting now

February 13, 2015
Schroeder, Bernhard.
New York : AMACOM - American Management Association, 2015.
198 pages : illustrations ; 24 cm
Introduction: why today's entrepreneurs need to read this book -- The end of business plans -- The new way: the leanmodel framework -- Ideas are great but business models rule -- Lean resources, less is more -- Rapid prototyping, right now -- The whole customer truth -- Entrepreneurs have a new investor : the crowd -- Opportunity is here and everywhere -- Entrepreneurs who tried to fail fast and won big -- If you want to be an entrepreneur, be one -- Recommended reading, my favorites -- Appendix: about the author -- Index.

Start your own wholesale distribution business : your step-by-step guide to success

February 13, 2015
McCrea, Bridget.
Irvine, CA : Entrepreneur Press , [2014]
x, 99 pages ; 23 cm.
Revised edition of the author's Start your own wholesale distribution business, published in 2006.
Includes index.

The creator's code : the six essential skills of extraordinary entrepreneurs

February 12, 2015
Wilkinson, Amy, 1972-
New York : Simon & Schuster, 2015.
viii, 228 pages : illustrations ; 24 cm
"Based on in-depth interviews with more than 200 leading entrepreneurs, a business executive and senior fellow at Harvard's Center for Public Leadership identifies the six essential disciplines needed to transform your ideas into real-world successes, whether you're an innovative manager or an aspiring entrepreneur. How do some people turn ideas into enterprises that endure? Startup founders and business leaders young and old are taking advantage of the new, fast-paced, interconnected world and turning small notions into big business. But why do some people succeed when so many others fail? Now, Amy Wilkinson is the first to develop a comprehensive theory that explains how these new iconoclasts gain traction to achieve lasting results. Wilkinson conducted rigorous, lengthy interviews with today's most dynamic entrepreneurs including the founders of eBay, AirBnB, Yelp, LinkedIn, Chipotle, Spanx, Zipcar, Jetblue, PayPal, Gilt Groupe, and Revolution Foods, among others. Creators shows how these entrepreneurial creators built their companies. It delves into the belief of Elon Musk, founder of Tesla Motors, SpaceX, and Solar City, that 'people are too self-limiting,' reveals how AirBnB founder Joe Gebbia overcame obstacles to reach what he calls 'Ramen Profitability,' explains Stella & Dot founder Jessica Herrin's dictum that 'there are no jobs on the unicorn farm,' and shows how 'Maryland's sweatiest football player,' Kevin Plank, turned his somewhat comical problem into Under Armour, a $2 billion global sports brand. The men and women you'll meet in this book prove that entrepreneurship is accessible to everyone, and that by practicing six disciplines you can produce unexpected, creative, and wildly meaningful results"-- Provided by publisher.

The attacker's advantage : turning uncertainty into breakthrough opportunities

February 12, 2015
Charan, Ram.
New York : PublicAffairs, [2015]
x, 228 pages ; 22 cm
"The phenomenon of uncertainty is not new; what is new is its intensity and potential to change industries and destroy companies. Business leaders can be on the defensive, or they can be on offense, prepared to lead decisively. The ability to deal with uncertainty is perhaps the paramount skill leaders must have to be successful in this era. Without it they risk becoming personally obsolete and driving their companies off a cliff. In The Attacker's Advantage, renowned business expert and bestselling author Ram Charan shows what skills are needed to be able to spot the disruption that is coming, and what actions are necessary to take advantage of these changes. While many leaders know how to cope with operational uncertainty-when, for example, revenue fluctuates-the same cannot be said for dealing with structural uncertainty that can alter the money-making patterns of a company, industry or entire economic sector. Charan demonstrates the huge upside offered by structural uncertainty and provides the concepts and tools-such as being able to spot the catalysts of disruption, building organizational preparedness, developing a financial understanding of the consequences-to take advantage of forces that are creating new customer needs, market segments and ways to make money. Uncertainty is now ubiquitous. The sources of structural change are so varied and fast moving, and their convergence so unpredictable. Digitization and the integration of technologies through software and hardware has already impacted many businesses, but much more is to come. With his unparalleled ability to cut through complexity and provide workable solutions, Ram Charan provides his readers with the ability to anticipate and deal with the biggest threats facing their business"-- Provided by publisher.

The automatic customer : creating a subscription business in any industry

February 6, 2015
Warrillow, John, 1971-
New York : Portfolio, 2015.
218 pages : illustrations ; 24 cm
"How smart companies can use subscriptions to win customers, increase cash flow, and ignite growth What do Zipcar, Netflix, and WhatsApp have in common? They are pioneers of the new subscription economy in which people pay automatically for much more than publications. John Warrillow, the acclaimed author of Built to Sell, offers a blueprint for winning subscribers for any kind of business. He explains, for instance, - The nine different subscription models and how to apply each in your business. - How Dollar Shave Club turned shaving into a subscription. - The secret psychology of selling a subscription. - The eight reasons why customers stop subscribing. Whether business owners want to transform their entire model into a recurring revenue engine or just pick up an extra 5 percent of automatic sales, they will find great insights and examples in Warrillow's book"-- Provided by publisher.

Start your own consulting business : your step-by-step guide to success

February 5, 2015
Sandlin, Eileen Figure.
Irvine, California : Entrepreneur Media, Inc., [2014]
x, 186 pages ; 23 cm.
Includes index.

Start your own business : the only startup book you'll ever need

February 4, 2015
[Irvine, California] : Entrepreneur Press, [2015]
vii, 720 pages : illustrations ; 23 cm
Includes index.
Tapping into more than 33 years of small business expertise, the staff at Entrepreneur Media takes today's entrepreneurs beyond opening their doors and through the first three years of ownership. This revised edition features amended chapters on choosing a business, adding partners, getting funded, and managing the business structure and employees, and also includes help understanding the latest tax and healthcare reform information and legalities

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