These titles were recently added to the collection of the Public Library of Cincinnati and Hamilton County.
October 10, 2016
Santa Barbara, CA : Libraries Unlimited, 
xii, 213 pages : illustration ; 24 cm
Customer service training : advice from the business world / Alice Bahr -- Creating a comprehensive training plan for better customer service experiences in your library / Karen Glover -- Cultivating an 'always say yes' attitude without causing chaos and confusion / Cheryl McGrath and Paul Bellenoit -- Instilling a service focus in student workers / Jordan Jefferson and Mike VanderHeijden -- Secret shopping and training mini detectives / Sarah Hammill -- Using volunteers to expand the walls of the library : books for wider horizons at Oakland Public Library / Laurie Willhalm -- Customer service training in an academic technical library / Anne Marie Casey and Kathleen Citro -- A prescription for creating a culture of customer service / Valerie S. Gordon and Lee Vucovich -- More libraries, more opportunities for customer service training / Lois Albertson and Jeannette Smithee -- Designing the customer-centric library culture : MPL's customer service revolution as a case study in design thinking / Andrea Cecchetto -- Library reality TV : using improv techniques to transform your approach to customer service / Jennifer Laredo, Melissa Maglio, Heidi Murphy -- Providing stellar interlibrary loan service to borrowing libraries and your own local patrons : it's all about sharing / Sue Kaler -- Providing remarkable customer service and resources across a health care system / Donna McCloskey -- Values-based customer service : 21st-century customer service for public libraries? / Lewis Belfont -- Give a pickle, get a smile! : sweet, isn't it? / Mou Chakraborty.
July 20, 2016
Hooper, Brad, author.
Chicago, IL : ALA Editions, an imprint of the American Library Association, 2016.
xxii, 135 pages ; 23 cm
Let's talk about basic public speaking -- Book clubs. Part I, The basics -- Book clubs. Part II, Book discussion best practices -- When authors speak -- Author interviews -- Panel discussions -- Writer-in-residence programs and awards -- One book, one city programs.
June 29, 2016
Lanham : Rowman & Littlefield, 
xvi, 253 pages ; 23 cm
I. From specialized to academic librarianship: Successfully making transitions between academia and the corporation / Jia Mi -- Getting to great : transitioning from a special to an academic library / Linda Miles -- An interview with Jan Chindlund, Library Dean, Columbia College Chicago Library -- From the hospital to the academy and back again : opportunities in medical librarianship / Lisa Liang Philpotts -- Flipping the pages : tracing experiences from both sides of the road / Joseph M. Yap -- An interview with Gretel L. Stock-Kupperman -- From public to corporate to academic : tales and lessons from an accidental business librarian / Celia Ross -- Uprooting from Buenos Aires, Argentina to Los Angeles, California : a professional journey / Veronica D'Aquino. II. From academic to speciaized librarianship: One MLIS degree, many career possibilities / Sandra Hirsh -- Going govie : an academic librarian joins the civil service / Deborah E.B. Keller -- Ten simple tips for managing your career : reflections on an evolving career from a restless librarian / Carrie Netzer Wajda. III. From specialized to public librarianship: How being an untraditional librarian allowed for a library career in the arts / Kara West -- Setting up shop : from business to public with a little entrepreneurship between : an interview with Lorene Kennard -- Make your own luck : the story of a recent transition from art librarian to teen services librarian / Holland S. Kessinger -- From prisons to public : my time at Brooklyn Public Library / Brian Hasbrouck. IV. From public to academic librarianship: On the road again : from public to community college libraries / Gerald Anderson -- A time to plant, a time to uproot : my transition from large public library to a small seminary library / Sachiko Clayton -- An interview with professor Nicole A. Cooke, Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign -- Career transition : why I left public library service for academic librarianship / Zena George -- From public to academic : reflections and tips for transitions from a former overseas librarian / Raymond Pun. V. From academic to public librarianship: From big city academic library to big city public library / Arieh D. Ress -- An interview with Catharina Isberg, Library Director, Helsingborg Public Library, Sweden. VI. From public to specialized librarianship: A conversation with Lisa Chow and Sandra Sajonas : starting your own consulting gig -- From the New York Public Library to CNN : how I transitioned from public to news librarianship / Christina Podenski -- From libraries to museums : successfully adapting to working in a different type of cultural institution / Laura Ruttum Senturia -- Nine qualities to cultivate across your entire career / by Sarah T. Jewell. VII. From school media to academic librarianship and vendor services: From school librarian to technical support : an exercise in reflection / Allison M. Cloyd -- An interview with Yujin Hong, E-resources Librarian, Kyung Hee University Central Library, Seoul, Korea. VIII. Transitions within the academic library world: Getting started with digital humanities in libraries / Zach Coble -- Future-proof your career with resilience and proactivity / Heng Ge -- From lawyer to librarian to librarian lawyer : transitioning to librarianship from the legal field / April M. Hathcock -- The road from medical to science-engineering librarianship / Amani Magid -- An interview with Stacy R. Williams, Head of Architecture and Fine Arts Library, University of Southern California. IX. Non-traditional transitions, internships, and general advice: An interview with Naomi House, founder of INALJ -- Refining your career : internships and transition / Sean A. Flores -- Gaining experience without forgoing pay : advice on landing paid work as an LIS student / Dinah Handel -- An interview with Dr. Janet H. Clarke, Associate Dean for Research and User Engagement, Stony Brook University Libraries -- An interview with Dr. Lian Ruan, Head Librarian, Illinois Fire Service Institute, University of Illinois at Urbana-Champaign -- Top five tips for finding new roles in your library / by Davis Erin Anderson.
June 1, 2016
Santa Barbara, California ; Denver, Colorado : Libraries Unlimited, An imprint of ABC-CLIO, LLC, 
xvi, 143 pages : illustrations ; 24 cm
Break away from normal : get going on Soon to be Famous : the why chapter / Denise Raleigh -- Project formation / Christine Niels Cigler -- Getting others involved in the project / Denise Raleigh -- Communicating with authors, accepting submissions, and the polar vortex / Donna Fletcher -- Judging the nominated books / Julianne Stam -- The final three and the big announcement / Anita Quinlan -- Promoting the winner (or almost famous) / Nikki Zimmerman -- Going forward / Lucy Tarabour -- Appendix A. Project timeline and documentation -- Appendix B. Writing a book review -- Appendix C. Library marketing guidelines and resources -- Appendix D. Developing a marketing plan for your author contest -- Appendix E.A short history of self-publishing -- Appendix F. The first Soon to be Famous Illinois author -- the movie.
"Establishing an awards program for self-published authors offers libraries new ways to bolster their relevance and expand upon their roles as curators and 'keepers of story'. This guide shows you how"-- Provided by publisher.
December 15, 2015
Chicago : American Library Association, 2011.
viii, 149 pages ; 23 cm.
The right job -- Planning your career -- Networking -- Making "librarian" a brand -- Understanding your new work environment : your library -- Understanding your new work environment : your community -- How to manage problem patrons in the library -- Managing confrontation productively -- Public speaking -- Teamwork -- Promotional marketing -- Thinking like a retailer -- Strategic planning -- Trend tracking -- Facilities management / by Robert E. Dugan -- Figures and finances.
MLS programs do a good job of teaching the basic skills of being a librarian - how to catalog books, how to clarify a reference request, how to run a story hour. But as any working librarian will tell you, that's not the half of it. A long-time library administrator, Elisabeth Doucett gives new librarians a full dose of practical advice and wisdom that remains between the lines of most library curriculum, while also teaching seasoned professionals a thing or two. Gleaned from years of hard-fought experience, this book: a) covers a variety of library topics that are truly relevant to the day-to-day job, such as management, administration, and marketing; b) shows how librarians can use practical business and organizational skills to do a better job and further their careers; and c) presents information in a grab-and-go format perfect that's ready to apply in the real world. For MLS graduates just entering the job market, as well as individuals interested in switching gears through promotion or advancement, Doucett offers the inside scoop on what a librarian really needs to know.
May 27, 2015
Quinn, Mary Ellen, 1949-
Lanham : Rowman & Littlefield, 
xliv, 319 pages ; 24 cm.
Chronology -- The dictionary -- Appendix 1. American Library Association accredited library and information studies master's programs from 1925 through the present -- Appendix 2. Library schools, libraries, and librarians outside the United States.
Although librarianship as an organized profession dates back only as far as the mid-19th century, the history of libraries is much older; people have been engaged in pursuits that we recognize as librarianship for thousands of years. This book traces librarianship from its origins in ancient times through its development to control the flood of information in the modern world to its profound transformation in response to the new technologies of the late 20th and early 21st centuries. Historical Dictionary of Librarianship focuses on the modern profession of librarianship, emphasizing the period beginning in the mid-19th century. Mary Ellen Quinn relates the profession's history through a chronology, an introduction, appendixes, and an extensive bibliography. The dictionary section contains more than 300 cross-referenced entries on important personalities, libraries around the world, and notable organizations and associations. This book is an excellent reference for students, researchers, and anyone wanting to know more about librarianship. -- from back cover.
May 18, 2015
Palfrey, John G. (John Gorham), 1972- author.
New York : Basic Books, A Member of the Perseus Books Group, 
vii, 280 pages ; 22 cm
Crisis : a perfect storm -- Customers : how we use libraries -- Spaces : the connection between the virtual and the physical -- Platforms : what cloud computing means for libraries -- Hacking : how to build the future -- Networks : the human network of librarians -- Preservation : collaboration, not competition, to preserve culture -- Education : libraries and connected learners -- Law : why copyright and privacy matter so much -- Conclusion : what's at stake.
"We live in a world of complex and seemingly infinite information. The ways in which people of all ages use and obtain that information has changed drastically in recent years: e-book readership has increased, Wikipedia has largely supplanted encyclopedias and reference books, and many people now consume news and media through their smartphones, tablets, and laptops. With digital culture ascendant, it seems counterintuitive to argue that libraries, of all things, are more important than ever. But that is exactly what library expert John Palfrey does in BiblioTech, a stirring call to arms that explains how libraries can become bulwarks against the creeping problems of our times: unequal access to education, jobs, and information. Yet the fate of the local library is by no means secure; these institutions are struggling to adapt to our rapidly modernizing world, and often rely on dwindling funding from state and local governments to do so. In order to survive, libraries will need to dramatically shift their focus from maintaining and building up their collections to serving their communities. Print and analog formats will never disappear, Palfrey assures us, but libraries must make the transition to a digital future as soon as possible--by digitizing print material, ensuring that born-digital material (from data sets to blog posts to sound recordings) is accessible to researchers, and making all of this digital information publicly available online. Not all of these changes will be easy for libraries to implement and the process of digitizing collections and training librarians will be complicated and costly. But as Palfrey boldly argues, these modifications are vital if we hope to save libraries and, through them, the American democratic ideal"-- Provided by publisher.
January 30, 2015
Monson, Ander, 1975- author.
Minneapolis, MN : Graywolf Press, 
165 pages : illustrations ; 24 cm
Readers of physical books leave traces: marginalia, slips of paper, fingerprints, highlighting, inscriptions. All books have histories, and libraries are not just collections of books and databases but a medium of long-distance communication with other writers and readers.
October 14, 2014
Herring, Mark Y., 1952- author.
viii, 258 pages ; 23 cm
Introduction -- Everything is still not on the Internet -- Searching the Web -- Quality control, or lack thereof -- Rotting from within? -- En masse : mass digitization -- Copyright -- Ebooks über alles? -- Depth and ubiquity -- Reading and literacy -- Privacy -- Piracy -- You are here -- Are libraries obsolete after all? : two scenarios -- Epilogue: Reviving the spirit of Andrew Carnegie.
"The digital age has transformed information access in ways that no one ever dreamed. But the afterclap of our digital wonders has left libraries reeling as they are no longer the chief contender in information delivery. The book explores how libraries and librarians must face the future if they are to continue to be relevant, vibrant, and enduring"-- Provided by publisher.
June 6, 2014
Koontz, Christie, author.
Lanham, Maryland : Rowman & Littlefield, 
xiii, 295 pages ; 23 cm
A customer perspective -- Marketing and mission goals and objectives -- Scan the environments -- SWOT : strengths, weaknesses, opportunities and threats -- Stakeholders -- A four-step model for marketing -- Marketing research -- Marketing segmentation -- Marketing mix strategy & product -- Price or customer costs -- Place : channels of distribution -- Promotion : not the same as marketing -- Case studies -- Marketing evaluation -- Four strategic marketing tools -- Synergy and the future.
May 30, 2014
Wright, Alex, 1966-
Oxford ; New York : Oxford University Press, 2014.
350 pages : illustrations ; 22 cm
Machine generated contents note: -- Introduction -- 1. The Libraries of Babel -- 2. The Dream of the Labyrinth -- 3. Belle Epoque -- 4. The Microphotic Book -- 5. The Index Museum -- 6. Castles in the Air -- 7. Hope, Lost and Found -- 8. Mundaneum -- 9. The Collective Brain -- 10. The Radiated Library -- 11. The Intergalactic Network -- 12. Entering the Steam -- Conclusion.
"The dream of universal knowledge hardly started with the digital age. From the archives of Sumeria to the Library of Alexandria, humanity has long wrestled with information overload and management of intellectual output. Revived during the Renaissance and picking up pace in the Enlightenment, the dream grew and by the late nineteenth century was embraced by a number of visionaries who felt that at long last it was within their grasp. Among them, Paul Otlet stands out. A librarian by training, he worked at expanding the potential of the catalogue card -- the world's first information chip. From there followed universal libraries and reading rooms, connecting his native Belgium to the world -- by means of vast collections of cards that brought together everything that had ever been put to paper. Recognizing that the rapid acceleration of technology was transforming the world's intellectual landscape, Otlet devoted himself to creating a universal bibliography of all published knowledge. Ultimately totaling more than 12 million individual entries, it would evolve into the Mundaneum, a vast "city of knowledge" that opened its doors to the public in 1921. By 1934, Otlet had drawn up plans for a network of "electric telescopes" that would allow people everywhere to search through books, newspapers, photographs, and recordings, all linked together in what he termed a réseau mondial: a worldwide web. It all seemed possible, almost until the moment when the Nazis marched into Brussels and carted it all away. In Cataloging the World, Alex Wright places Otlet in the long continuum of visionaries and pioneers who have dreamed of unifying the world's knowledge, from H.G. Wells and Melvil Dewey to Ted Nelson and Steve Jobs. And while history has passed Otlet by, Wright shows that his legacy persists in today's networked age, where Internet corporations like Google and Twitter play much the same role that Otlet envisioned for the Mundaneum -- as the gathering and distribution channels for the world's intellectual output. In this sense, Cataloging the World is more than just the story of a failed entrepreneur; it is an ongoing story of a powerful idea that has captivated humanity from time immemorial, and that continues to inspire many of us in today's digital age"-- Provided by publisher.
May 22, 2014
Damon-Moore, Laura C.
Minneapolis, Minnesota : Coffee House Press, 2014.
217 pages : illustrations ; 19 cm
"Books in action"--Spine.
"The Artist's Library offers the idea that an artist is any person who uses creative tools to make new things, and the guidance and resources to make libraries of all sizes and shapes come alive as spaces for art-making and cultural engagement. Case studies included in the book range from the crafty (pop-up books) to the community-minded (library galleries) to documentary (photo projects) to the technically complex ('listening' to libraries via Dewey decimal frequencies). The Library as Incubator Project was created by Erinn Batykefer, Laura Damon-Moore, and Christina Endres. It highlights the ways that libraries and artists can work together, and works to strengthen these partnerships. By calling attention to one of the many reasons libraries are important to our communities and our culture, it provides a dynamic online forum for sharing ideas."-- Provided by publisher.
December 12, 2013
Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, 
xviii, 305 pages ; 24 cm
Issues -- Contemporary -- Action/Adventure/Survival -- Mystery/Suspense -- Fantasy -- Heritage -- Multiple Cultures.
December 12, 2013
Chicago : ALA Editions, an imprint of the American Library Association, 2013.
v, 528 pages : illustrations ; 23 cm
Libraries -- People -- The profession -- Materials -- Operations -- Users -- Advocacy -- Technology -- Issues -- Librariana.
This handbook includes tips, lists, statistics, and guidelines for library professionals and information workers of all kinds on how libraries work and the issues librarians are facing.
July 22, 2013
vi, 161 pages ; 23 cm
The annoyed librarian -- Kristin Fontichiaro -- Elisabeth A. Jones -- Clifford A. Lynch -- Sarah Houghton -- Stephen Abram -- Courtney Greene -- Marie L. Radford -- James W. Rosenzweig -- Michael Crandall -- Molly Raphael -- Lynn Silipigni Connaway -- Marcellus Turner -- Ruth Faklis -- Susan Hildreth -- Stacey A. Aldrich & Jarrid P. Keller -- John Dove -- Bill Ptacek -- Loriene Roy -- Josie Barnes Parker -- Mary Ann Mavrinac -- Peter Morville -- Daniel Chudnov -- Joseph Janes.
July 16, 2013
Woodward, Jeannette A.
Chicago : ALA Editions, an imprint of the American Library Association, 2013.
xiii, 131 pages ; 23 cm
Gutenberg meets Kindle : the arrival of digital books -- Libraries vs. e-publishers : the library's point of view -- The age of high anxiety : threats that fuel library nightmares -- The library in cyberspace -- Will the coffee shop save us? : the library as place -- Library careers that won't go away -- Survival strategies for public libraries -- Survival strategies for academic libraries -- Survival strategies for school libraries.
Are libraries extinct? In these times of economic downturn and digital availability, what could provide libraries with a reason for being? In order to provide a vital presence on Facebook and Google+, you must provide a true sense of connection with the library's friends.
June 20, 2013
Jefferson, N.C : McFarland, c2012.
221 p. : Ill. ; 26 cm.
April 22, 2013
Hanagarne, Joshua, 1977-
New York, New York : Gotham Books, 
x, 291 pages ; 25 cm.
An inspiring story of how a Mormon kid with Tourette's found salvation in books and weight-lifting.
April 8, 2013
Dority, G. Kim, 1950-
xiv, 246 pages ; 26 cm
"This essential guide provides professional development resources for library staff at every phase of their career--from those just entering the field, to paraprofessionals building a career trajectory, to seasoned librarians looking to explore additional career options. "-- Provided by publisher.
March 6, 2013
Kurutz, Gary F., author.
San Francisco : The Book Club of California, 2012.
60 pages : color illustrations ; 24 cm.
"This publication, presented as the Annual Keepsake of the Book Club of California to its members on the one hundredth anniversary of its founding, consists of 1,000 copies, designed and printed at the Arion Press under the direction of Andrew Hoyem. The text was composed in Monotype Goudy California Old Style by Mackenzie & Harris and was printed by letterpress. ... The paper is Mohawk Superfine. The binding was done by Roswell Bookbindery in Phoenix, Arizona." --Title page verso.
"A companion to The first 75 years by Oscar Lewis."
January 17, 2013
Minneapolis : Millbrook Press, c2013.
24 p. : col. ill. ; 26 cm.
July 9, 2012
Needham Heights, MA : BiblioData,
v. ; 28 cm.
"For periodicals, newspapers, newsletters, newswires & tv/radio transcripts; covers topics in science, technology, medicine, law, finance, business, industry, the popular press & more."
Imprint varies: <July 2003-July 2012> Medford, N.J. : Information Today, Inc.
June 25, 2012
Englewood Cliffs, N.J. : Salem Press
v. : 24 cm.
"Essay-reviews of 200 outstanding books published in the United States during the previous year."
Editor: 1977-<1998> F.N. Magill ; 1999-<2012> John D. Wilson (2010-<2012> with Steven G. Kellman.
June 22, 2012
Cooke, Nicole A.
Oxford, UK : Chandos Pub., c2012.
xviii, 126 p. : charts ; 24 cm.
Increasingly library personnel are called upon to teach classes, deliver presentations and represent their organizations in an official capacity. This book is designed to assist those professionals with little to no experience designing and delivering training, instructional sessions, and presentations. Suitable for all librarians, library staff and library school students, this practical guide will get the library professional up and running as a trainer and presenter with this one guide.
June 12, 2012
Peltier-Davis, Cheryl Ann.
Medford, N.J. : Information Today, Inc., c2012.
xxv, 486 p. : ill. ; 23 cm.
This catalog of electronic resources provides a large and useful list of the best, easily available web and software applications that are useful to the modern librarian. Arranged for handy reference, each listing includes an overview of the resource, screenshots, where applicable, where to get it, and a brief description of its possible uses in libraries. The work covers over one hundred applications in a wide variety of areas from music and video production, to web design and blogging, to collection management tools. Access to an online listing of these resources is provided. Peltier-Davis is a librarian at Nova Southeastern University, Florida. Annotation ©2012 Book News, Inc., Portland, OR (booknews. com)