Online Services Down for Maintenance

Update on 10/15/21:

As part of the Cincinnati & Hamilton County Public Library’s commitment to providing ways to connect and explore online, scheduled outages will take place:

  • Sunday, Oct. 17, 8-10 a.m.
  • Monday, Oct. 18, 3-7 a.m.

Most library services will continue as usual during the outages, but there will be limited access to the Library’s online catalog, research databases, and customers’ Library accounts.

Can I Access My Library Account Online?

You will not be able to access your Library account online. This outage will not change any of your account information, holds, collections, or settings.

Can I Access Research Databases?

During the outage, research databases are unavailable.

Will I Be Able to Use the Library’s Online Catalog?

During the outage, you may be able to browse the online catalog.

Can I Access eBooks, eAudiobooks, and other Stream and Download Resources?

Any eBooks or eAudiobooks checked out through the Library's Stream and Download resources, such as Libby and Hoopla, are still be available but may have interruptions during the outage.

Will the Libraries Be Open?

Yes! All Library locations are open and all events still take place as scheduled.

Can I Still Check Out Items?

Yes! During this outage some online services may be down, but please visit one of our 41 Library locations to check out your favorite print books, DVDs, CDs, magazines, and other physical items. Print and fax services also are available.

Will This Outage Impact My Holds?

No. Your current holds won’t be affected, but you may not be able to place new holds during the outage.

Will There Be Any More Outages?

Yes. There is one more short outages planned Monday, Nov. 8. More details will be shared soon.

Thank you for your understanding as we make these updates. Stay tuned for more information on these upgrades that will support our systems for years to come.

Additional questions or concerns? Leave us a comment below or Ask a Librarian for assistance via phone, chat, or email.

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